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Instructions and help

Online banking made easy

Instructions and help

Online banking made easy

  • Online banking guides
  • Step-by-step instructions
  • Information on various topics

Online banking guides

Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a Sparkasse account, internet access and, optionally, the Sparkassen-App for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.

This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.

Set up

Set up and login

Setting up apps, getting your login details

Financial status in the Sparkassen-App

Sparkassen-App · pushTAN

Setting up your Sparkassen-App with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the Sparkassen-App and the S-pushTAN-App step by step.

Start guide
Set up the S-pushTAN-App

S-pushTAN-App

Set up the S-pushTAN-App for the first time or again · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Start guide
Set up the S-pushTAN-App

Online Banking

Unblocking your online banking PIN · Instructions

You can get help quickly here if your online banking PIN is blocked. Follow the instructions step by step and remove the block – online or at a convenient cash machine.

Start guide
Two Smartphones

Device change

New smartphone? Set up the Sparkasse apps when changing devices · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the Sparkassen-App and the S-pushTAN-App again.

Start guide
Smartphone and tablet

Multibanking as part of the online banking function of your Sparkasse

Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Learn how to add your accounts in Multibanking here.

Start guide
Forgotten login details

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

forgot password - two smartphones

Sparkassen-App

Sparkassen-App: Forgot password · Instructions

You have forgotten your password for the Sparkassen-App. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Start guide
Restore access data on PC and smartphone

Online banking

Forgot online banking PIN (password) or login Name

You will find help here – If you have forgotten your login details (username/authentication ID or online banking PIN) for Sparkasse online banking or if your S-pushTAN-App is not working.

Start guide
smartphone and pushTAN App

S-pushTAN-App

S-pushTAN-App: Forgot password · Instructions

Useful tip – if you have forgotten your S-pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Start guide

Set up and login

Setting up apps, getting your login details

Setting up your Sparkassen-App with pushTAN
Financial status in the Sparkassen-App

Sparkassen-App · pushTAN

Setting up your Sparkassen-App with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the Sparkassen-App and the S-pushTAN-App step by step.

Start guide
Set up the S-pushTAN-App for the first time or again
setup for pushTAN App on smartphone

S-pushTAN-App

Set up the S-pushTAN-App for the first or again · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Start guide
Remove online banking PIN block
Set up the S-pushTAN-App

Online Banking

Unblocking your online banking PIN · Instructions

You can get help quickly here if your online banking PIN is blocked. Follow the instructions step by step and remove the block – online or at a convenient cash machine.

Start guide
Set up the Sparkasse apps when changing devices
two smartphones

Device change

New smartphone? Set up the Sparkasse apps when changing devices · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the Sparkassen-App and the S-pushTAN-App again.

Start guide
Adding accounts of other banks with Multibanking
smartphone and tablet

Multibanking as part of the online banking function of your Sparkasse

Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Learn how to add your accounts in Multibanking here.

Start guide

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

Sparkassen-App: Forgot password
two smartphones and sparkasse logo

Sparkassen-App

Sparkassen-App: Forgot password · Instructions

You have forgotten your password for the Sparkassen-App. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Start guide
Forgotten access data
Restore access data on PC and smartphone

Online banking

Forgot online banking PIN (password) or login Name · Instructions

You will find help here – If you have forgotten your login details (username/authentication ID or online banking PIN) for Sparkasse online banking or if your S-pushTAN-App is not working.

Start guide
S-pushTAN-App: Forgot password
smartphone with error notification and pushTAN app logo

S-pushTAN-App

S-pushTAN-App: Forgot password · Instructions

Useful tip – if you have forgotten your S-pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Start guide

Find tutorials in other languages

Mobile phone and different flags

Quick guides in different languages

Find tips and instructions for online banking in Arabic, French, Russian, Turkish, Ukrainian and more.

Quick guides
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Anleitungen für Ihr Banking
Wann Sie uns erreichen
Kunden-Center finden
Online Termin vereinbaren
Nachricht senden
Sparkassen-Shop
Immer in Ihrer Nähe
Kundenservice-Center0281 205-1
24h Sperr-Notruf116 116
Anleitungen für Ihr Banking
Wann Sie uns erreichen
Kunden-Center finden
Online Termin vereinbaren
Nachricht senden
Sparkassen-Shop
Immer für Sie da - Jetzt mehr erfahren
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