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Instructions and help

Online banking made easy

Instructions and help

Online banking made easy

Online banking guides
Step-by-step instructions
Information on various topics

Online banking guides

Everything you need to know about online banking from your computer, smart phone or tablet – from making payments to setting up standing orders. What you’ll need: a Sparkasse account, internet access and, optionally, the Sparkassen-App for your smartphone. You can authorise your transactions easily and securely with pushTAN or chipTAN.

This page explains how to set up and use these apps. We also have many other guides for everything to do with online banking.

Set up

Set up and login

Setting up apps, getting your login details

Sparkassen-App · pushTAN

Setting up your Sparkassen-App with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the Sparkassen-App and the S-pushTAN-App step by step.

Start guide

S-pushTAN-App

Set up the S-pushTAN-App for the first or again · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Start guide

Device change

New smartphone? Set up the Sparkasse apps when changing devices · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the Sparkassen-App and the S-pushTAN-App again.

Start guide

Multibanking as part of the online banking function of your Sparkasse

Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Learn how to add your accounts in Multibanking here.

Start guide

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

Sparkassen-App

Sparkassen-App: Forgot password · Instructions

You have forgotten your password for the Sparkassen-App. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Start guide

Restore access data on PC and smartphone

Online banking

Forgotten online banking PIN (password) or login name · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.

Start guide

S-pushTAN-App

S-pushTAN-App: Forgot password · Instructions

Useful tip – if you have forgotten your S-pushTAN-App password for your iPhone/iPad or Android device: Follow our simple step-by-step instructions.

Start guide

Set up and login

Setting up apps, getting your login details

Setting up your Sparkassen-App with pushTAN

Sparkassen-App · pushTAN

Setting up your Sparkassen-App with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the Sparkassen-App and the S-pushTAN-App step by step.

Start guide

Set up the S-pushTAN-App for the first or again

S-pushTAN-App

Set up the S-pushTAN-App for the first or again · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Start guide

Set up the Sparkasse apps when changing devices

Device change

New smartphone? Set up the Sparkasse apps when changing devices · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the Sparkassen-App and the S-pushTAN-App again.

Start guide

Adding accounts of other banks with Multibanking

Multibanking as part of the online banking function of your Sparkasse

Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking · Instructions

Maintain an overview at all times and make transfers from all linked accounts. Simple, free and secure. Learn how to add your accounts in Multibanking here.

Start guide

Expand all Collapse all

Forgotten login details

What to do if you have forgotten your password or login details (username/login ID or PIN)

Sparkassen-App: Forgot password

Sparkassen-App

Sparkassen-App: Forgot password · Instructions

You have forgotten your password for the Sparkassen-App. No problem – follow these step-by-step instructions to reset it with ease and assign a new one.

Start guide

Forgotten online banking PIN (password) or login name